SHIPPING, RETURNS & PRIVACY
- Shipping Information
At the moment The Children's Shop only deliver to the UK. However if you are based outside of the UK please do contact us and we will see if we are able to help.
We offer free shipping on all orders over £50
All our orders are shipped with Royal Mail at a charge of £3.95
All of our products & collections are stocked in our shop and are packed within 24 hours after ordering (Monday - Friday) and delivered within 3-5 days when standard shipping is selected.
Faster services are available at checkout You will be notified via email once your order has been shipped and if there are any delays to your order being shipped we will contact you via email to let you know.
Unfortunately at this time we cannot deliver to a P.O Box. If you have any questions please don't hesitate to contact us.
We hope you to love your products from the Children's Shop as much as we do, but we understand that sometimes they might not quite fit the bill. We are happy to accept returns within 14 days of receipt so long as the goods are unused, in their original packaging and in fully resalable condition.
If you would like to return a product please continue reading:
If you would like to exchange your product(s) for another product(s) please contact us via our email address:
email@example.com and we will get back to you ASAP.
If you would like a refund for your product(s) please follow the instructions below:
- To return your product please send it to:
4 Market Place Mews, Henley-on-Thames, Oxfordshire, RG9 2AH
- Customers are responsible for all return shipping costs.
- All refunds will be processed within 14 days of receipt of the product and credited back using your original form of payment.
- We advise using recorded delivery via your local post office or courier. Please note that The Children's Shop cannot be held responsible for returned items that are lost or damaged in the post.
- Please ensure you include the completed Returns Form with your order. Without this your refund will not be able to be processed.
- If you have not received your refund after a week from receiving the email, please contact us at firstname.lastname@example.org
- Our Pact to the Planet
We know that there is no easy fix when it comes to sustainability. We’re at the start of our sustainability journey and we understand that it is an ongoing learning process and that we must continually adapt and improve our processes to ensure that we are at the forefront of good sustainable practices. We do though ensure that where we have choices, we put sustainability first. Because we want to create the best possible world for our little ones, now and in the future and to do that we have to make sure that we’re looking after the planet that we all call home.
The fashion industry has an awful lot to answer for when it comes to impacting the environment and so we have only chosen brands and suppliers that share the same values as we do. We’re not about fast fashion so we have chosen brands that we believe create items that are as gorgeous today as they will be for generations to come.
We only use packaging that is recyclable or has been recycled and omit all single use plastic wherever possible. The suppliers that we have chosen also are GOTS certified. The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibres and only textile products that have a minimum of 70% organic fibres are able to become GOTS certified. Importantly to become GOTS certified you must meet these high standards, as well as meeting their ecological and social criteria across your entire textile social criteria.
However, we know that there is more that we can, and should do. That’s why we have partnered with Ecologi. Ecologi exist to help people and organisations tackle the climate crisis and through our partnership we will become a Climate Positive Workforce. Every month, we make contributions to fund the world’s best climate crisis solutions. Every month, the contributions we make plant groves of trees in our very own company forest, and finance carbon reduction projects from around the world.
You can view our progress here: https://ecologi.com/thechildrensshopltd